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You can ask, or you can let the agent offer. by MCB

My guess is if your mother informs the agent that the buyer's offer is too low and your mother can't accept it but would accept it if it netted your mother x more dollars, the agent might offer up the x dollars out of her 6% commission (assuming the buyer has maxed out) to prevent that particular buyer from walking away.

If the agent lets the deal die, the agent likely would only get 3% for any future deal (unless the future buyer is also her client) and also would still need to work to sell the house, incur some expenses, and possibly have the listing agreement expire on her.

In my state, there is no requirement to reduce the commission in a dual agent scenario but it only makes logical sense for an agent to offer to do so when necessary rather than lose an otherwise very lucrative double-sided commission deal.