Disney has to up their concierge game
by rflor (2019-04-23 11:21:05)

In reply to: Seconded.  posted by CMillar


Wife and I have discussed this a lot. Disney's cost premium for concierge as compared to what you actually get is insane. You're paying $3-5,000+ extra for what amounts to be a dedicated lounge, free drinks, and priority embarkation/disembarkation. Given the high service levels available to all guests, that's really difficult to justify value.


This is an area where other lines (especially MSC and Celebrity) have overtaken Disney with dedicated suite/concierge restaurants, significantly improved amenities, etc.

We're expecting Disney will announce a concierge/suite restaurant in their new Triton ships, or else they'll fall further behind.



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