Other underrated benefit of Amex Platinum - customer service
by Queensman (2019-06-24 11:10:06)

In reply to: I've had a great experience with AMEX Platinum  posted by ndsapper

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The personalized customer service they provide is fantastic. When you call them from your phone, you actually get person on the line quickly...who already knows who you are when you call.

I once had my wallet stolen. I called them around 6:30pm to notify them. I had a FedEx'd replacement in my hand by 10:30 the next morning.

And if you travel a lot, access to the Priority Pass or Centurion Lounges are worht the price for the card itself.

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