I went through this for a week after the Wiscy game

Actually spent over 7 hours on calls/hold with them trying to get refunded for tickets that never arrived. It was insane. I finally got a competent human who fixed everything in less than 30 minutes. He was the fourth agent I spoke to over the course of the week. The others couldn't have cared less, and merely told me that I couldn't receive a refund "per policy". I also referenced a couple of veiled threats the attached article mentions. I don't know if that made any difference, but it can't hurt. Good luck. I'll never use them again.

Click here for link at https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-