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On the auto accident by reilly

I was broadsided by a 16 year old driver last summer, totaling my car. Both I and the other driver had the same insurance (USAA), but they told me the claims would be assigned to different adjusters to avoid the potential for a conflict of interest. My adjuster paid out the value of my car, less the deductible, as soon as they determined that my car was totaled. It took another week or two for them to send me the amount of the deductible as well, once the other driver's adjuster determined she was at fault.

In your case, I would push your adjuster to follow up with the other driver's insurance company to make a determination of fault so they can reimburse your deductible.