Legal question re: car damage
by memphissub (2024-04-19 10:45:50)
Post Reply Return to Back Room

Will try to keep this brief. Have had a horrendous experience with service on my wife's 2023 Genesis GV70. Has taken about 8 months total to resolve an annoying engine noise. Delays caused by lack of loaner cars, inept service technicians, etc. Got a call last week that the noise was finally resolved, but that while they had the car this latest time (for about a month),they damaged the front bumper and hood. Neither is likely to need replacing but still it's damage to a otherwise damage-free car. What sort of compensation should I pursue? They've elevated the issue to their national customer satisfaction team, etc. and they have already told me they will be doing "something to make it right."

Replies: